Frequently Asked Questions

How do I…?

We’ve tried to answer here some of the questions we get asked most often. The list isn’t exhaustive so if you have any other questions relating to any of our services, please don’t hesitate to contact the practice.

You can also download our How Do I? brochure.

 

How do I register with the Practice?

If you live within our area then you may register with us by completing a registration form that are available from our Reception. For further details please visit the Register with Grove House page.

How do I get test results?

Most test results are available a week after the test. However, this timescale can vary with demand so please bear with us. Once the results have been sent back to the Practice, the GP or Practice Nurse may want to discuss them with you and if so we will contact you.

If you don’t hear from us within the timescales below you are welcome to phone reception to check if your results have been received. Reception can also then advise you if the GP needs to discuss these results further with you. The exception is cervical smear tests where you will be notified by Cheshire Health Authority of your result.

 

Turnaround for Standard Test Results

The approximate turnaround time for standard test results are:

  • Blood tests – 7 days
  • X-rays and Ultrasound – 14 days (Subject to the hospital sending in this time period)
  • Cervical Smear test – national target is 2 weeks. If the result has not been received after four weeks, please contact the surgery

Please note that this practice has a strict policy regarding confidentiality and data protection. We usually only give test results to the person to whom they relate.

How do I make a complaint or comment on the services at Grove House?

Our aim is to provide the highest level of care for all of our patients. Nevertheless, if you have any complaints or concerns about the service that you have received from the doctors or staff working at this Practice, please let us know.

We are also always willing to hear if there is any way that you think that we can improve the service we provide. Please visit our Comments and Complaints page for more information.

How do I get a report or letter completed?

If you have a medical report, form or letter that needs to be completed by a GP then please speak to a member of Reception. You do not need to book a consultation with a GP to have the form completed. Reception will advise you regarding the time it will take for the report, form or letter to be completed and if there if there is a fee involved (please see our Fees and Charges leaflet).

If there is anything that is classed as urgent the Practice will do its best to have this completed as soon as possible.

How do I ask for a chaperone?

A Chaperone is a person you may wish to have present with you during an examination with a GP or Practice Nurse. This can be a family member or friend, a trained member of staff or another Clinician.

You may ask for a chaperone at reception before your consultation starts or when you are in the consulting room with your GP or Nurse, before the examination.

How do I notify the Practice about concerns I have about a loved one or neighbour?

We understand that at times you may have concerns regarding the mental or physical health of a loved one or neighbour. If you do have any such concerns please explain to a member of reception. They are not able to give you any information but they could offer you a telephone consultation with the patient’s GP. That GP can then take whatever action they feel is necessary based on your information.

We will always do our best to understand and offer help in these situations.

How do I disagree with my treatment or refuse treatment?

If you feel that a particular GP or Nurse has not given you satisfactory treatment then you are very welcome to come and see one of our other Clinicians. If you have any other concerns then please see our Business Manager by asking a member of Reception.

How do I get a health check?

The Practice offers a variety of health checks with our Nursing team including:

  • NHS health checks (currently for patients aged 40-74)
  • New Patient health checks
  • Over 75s health check

If you would like to come in for a health check then please phone Reception who will book the appointment for you.

How do I join the Patient Participation Group or Virtual Patient Group?

The Practice has an established Patient Participation Group (PPG) and a growing Virtual Patient Group (VPG). The PPG meets up approx 10 times per year usually on a Thursday at 5.30pm – 6.30pm (for more information please see our Patient Participation Group and Virtual Patient Group pages). If you would like to join either of the Groups then please ask at reception or contact the Practice through an e-mail at: patient.comments@gp-n81066.nhs.uk.