Ordering Your Repeat Prescriptions

PLEASE NOTE

  1. Only items already authorised by your doctor as repeat prescription items can be ordered by these means. If you need anything else, you must make an appointment to see your doctor.
  2. The Practice closes some afternoons during the year for essential training. Please bear this in mind when ordering your medication.
  3. We regret that we cannot accept telephone requests for repeat prescriptions.

Has the doctor issued you with a repeat prescription? If so you can order your next prescription items in any one of the following ways:

  • Online
    Grove House has introduced a system Patient Access to allow you to check your medication and order a repeat prescription. Please note that this service is currently only available for patients aged 16 and over.
    Book Appointment
  • Post it in the Box
    Fill in a repeat prescription order form (available at reception) or tick the items you need on the white, tear off slip from your last prescription and post it into the box on the wall just by the reception window.
  • Fax
    Faxing your request to 01928 842529 using the white tear-off slip from your last prescription, with the necessary items ticked OR by handwriting/typing your request – just make sure you clearly identify your name, address, date of birth, and exact name and dosage of each item you require.


When will my prescription be ready?

Provided we pick up your request before 4pm, your prescription should be ready for collection after 2pm two working days later. Make sure you put in your repeat request in good time so that you don’t run out of medication!!

Order your prescription before 4pm on… and it will be ready to collect after 2pm on…
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday

Please ensure you leave yourself sufficient time to renew your medication. We routinely review all our patients on repeat medication, so from time to time your doctor may request for you to make a routine appointment to ensure your medication(s) is still working effectively. Please check the white, right-hand sheet of your prescription to see if the doctor has requested to see you before issuing further prescriptions.

The practice takes regular advice from a community pharmacist and changes its prescribing regime in line with current best practice.

Local pharmacies provide a collection and delivery service free of charge. If you are interested in this then please speak to your local pharmacist.