Telephone Consultations

GP Telephone Consultations

A number of telephone consultation slots are available each day for patients to speak with GPs if they do not need a face-to-face consultation (e.g. to discuss results, medications, problems or advice). Please understand that our receptionists will ask you what your call is about so they can let the doctor know in advance. Some conditions (e.g rash) may not be suitable for a telephone consultation and you may be advised that you need to make an appointment to come in and see your GP.

How to book a telephone consultation

The majority of our telephone consultations can be prebooked. To book a slot, please ring the surgery appointment line on 01928 566561 and ask for a telephone consultation. Lines are open at 8.30am Monday to Friday.

Anonymous Call Barring

If you have the ‘Anonymous Call Barring’ facility active on your phone, please ensure you turn it off that day – otherwise the doctor will NOT be able to get through to you.

 

How many consultations are available and how long is each consultation?

There are up to 4 telephone consultations available per doctor each day and they are taken fairly quickly so the earlier you can ring the better chance you have of speaking to your GP. Each consultation is 5 minutes per call.

 

How to cancel a telephone consultation

If you wish to cancel a telephone consultation then please telephone the practice as soon as you are aware the consultation is no longer needed as there may be another patient who needs to speak to a GP. You can call either the main Practice telephone number (01928 566561) if you want to rearrange your appointment or our messaging service (01928 842577) if you just want to cancel the appointment and do not need to speak to a receptionist.

 

When will the doctor call me?

The doctor will usually call you back as near to your appointment time as possible. However, sometimes, the doctor is held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the Receptionist for further details.

 

What happens if I have to go out?

If you are out when the doctor calls you he/she may leave a message but usually they will not (or can not if you do not have a messaging service) and you will lose your appointment slot. If you have to go out before the doctor calls you, please ring and let Reception know.