Welcome to Grove House Practice’s Get Involved Page!

The views and opinions of our Patients are extremely important to us and help the Practice to improve our services to you. This page has been designed to enable you to complete current surveys, view information on past surveys, complete the Friends and Family test and much more.

Services for Older PatientsOlder Patients

We want to hear your views! If you are aged around 65 or more, please take a moment to complete a very short questionnaire about the services we provide by clicking the link below:

https://www.surveymonkey.co.uk/r/63SY27J

 

New WebsiteGrove House Website

Back in April 2015 Grove House Practice launched its new refreshed, modern look website. Now that it has been up and running for several months we would like your views on the site. Do you like the overall look? Is it easy to navigate? Let us know by completing our short survey by clicking the link below:

https://www.surveymonkey.com/r/9TW7MXD

 

Friends and Family Test

Friends & Family TestWould you recommend Grove House Practice and its services to friends and family?

Then please complete the short survey by clicking on the link below. It is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

Friends and Family Test

 

Patient Suggestions, Comments and ComplaintsWe Are Listening

If you have a suggestion or comment about the Practice that you think might help us to improve our services to our patients, we’d love to hear from you. There are lots of ways you can contact us – by email, in person, by phone or in writing. For further information please go to: http://www.grovehouse.co.uk/patient-information/patient-comments-complaints/

 

Complaints

We always aim to provide the highest level of care for all of our patients. However, despite our best endeavours, we acknowledge that there may be occasions where we fall short of your expectations and you may feel let down by the service you have received from us. Our Practice complaints procedure is designed to make it as easy as possible for you to make a complaint and explains what you can do if you remain dissatisfied, after we respond to your complaint. For further information please go to: http://www.grovehouse.co.uk/patient-information/patient-comments-complaints/

 

Patient Group

Patient Participation GroupGrove House Practice has a Patient Group (PPG) that has been running since 2006. The group consists of around 11 patient members who regularly meet (approx. ten times per year) with the Business Manager, the Business Administrator and Reception Supervisor from the Practice.

Over the last few years the Patient Group has discussed and helped us to improve services such as access to appointments, the telephone system, the prescription service and wasted GP appointments (DNAs). The Group has also been involved in developing recent Practice surveys and action planning in the light of the results.

If you are interested in joining the Group please ask at reception or contact the Practice through an e-mail at: patient.comments@gp-n81066.nhs.uk

For further information please see our website:

http://www.grovehouse.co.uk/patient-forums/ppg/

 

Virtual Patient Group

Virtual Patient GroupGrove House Practice realised that attending regular meetings is not a commitment everyone can make and we realise that the Patient Group cannot represent the full range of our patients. We therefore set up a “Virtual Patient Group (VPG)” to sit alongside our existing Group so that we can ensure we get feedback from as wide a representation of patients, as possible.

The VPG members are able to make their own comments and/or raise general queries about the services at Grove House Practice on-line, which can then be discussed at the main Patient Group meeting. VPG members will also be asked to take part in short, specific, on-line surveys from time-to-time.

If you are interested in joining the Group please ask at reception or contact the Practice through an e-mail at: patient.comments@gp-n81066.nhs.uk

For further information please see our website:

http://www.grovehouse.co.uk/patient-forums/virtual-patient-group/

 

Previous Patient SurveysSurvey Tick Box

Over the past several years Grove house Practice has run Patient Surveys in order to obtain our patients views on services at the Practice. The results from these surveys help us to maintain a high level of service for all our patients and make necessary improvements where needed.

To view all information including Annual Reports for previous surveys please click on the link below:

Grove House Practice Surveys and Annual Reports