Grove House Patient Group
In February 2006 in recognition that our patients’ views and opinions were the best drivers for improving the services we offer, the Practice asked for volunteer patients to sit on a ‘Patient Group’. This group represents our patients views and meets to discuss general practice developments, issues and concerns and to agree ways of overcoming them. The group consists of around 10 patient members who regularly meet with the Business Manager, Deputy Practice Manager, Business Support and the Reception Supervisor from the Practice.
Over the last couple of years the Patient Group has discussed and helped us to improve services such as access to appointments, the telephone system, the prescription service and wasted GP appointments (DNAs). The Group has also been involved in developing recent Practice surveys and action planning in the light of the results.
When the Group meets they also discuss any comments and suggestions that have been put in the patient suggestion box in the waiting area by other patients. The Group always like to respond to the suggestions and comments, so are grateful if you fill in your details although they do understand that some people may wish to remain anonymous.
The current group members are:
- Sydney Broxton (Chair of the Patient Group)
- Anne Turner-Culverhouse (Vice-Chair)
- William Hayes
- Sharon Hearty
- John Lawrence
- Christine Owen
- Ken Ramsden
- Edward Rawlinson
- Debbie Kelly
- Terence Watkinson
Contacting the PPG
The Patient Group has agreed that patients can contact them via the Practice. If you wish to contact a member of the patient group please address your correspondence to:
The Patient Group (you may specify a particular name if you wish), Grove House Practice, St Paul’s Health Centre, High Street, Runcorn, Cheshire, WA7 1AB.
Please mark your correspondence “Private and Confidential” if you do not want anyone at the Practice to open the envelope.
Alternatively you can telephone the Practice Business Administrator on 01928 566561 and ask for your contact details to be passed onto the relevant member of the group.
You can download copies of PPG meeting minutes here.
Minutes from earlier meetings can be requested in writing addressed to the Practice Manager.
Over the last 4 years, the Practice has worked closely with our Patient Group on focussed priority areas. You can download copies of the Action Plans (which also identify the priorities) and final reports for each year below.
The Group and the Practice are always actively seeking new members to join the Patient Group. It is important that we get the views of our patients to help us improve and develop the services that the Practice offers. The Group usually meets on a Thursday night at 5.30pm – 6.30pm approx 10 times per year.
If you are interested in joining the Group please ask at reception or contact the Practice through an e-mail at: firstname.lastname@example.org.