Grove House Practice Website Privacy Notice
This privacy notice sets out how Grove House Practice uses and protects any information that you give to us when you use this website.
Grove House Practice is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
By using this site, you are accepting the practices described in this policy. Grove House Practice may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
At certain times you may be asked to fill in information about yourself on the site e.g. when filling in a form or survey. This information will only be used for the purpose stated in each case. We will not distribute personal information collected in this way to any 3rd party. We may collect the following information:
- Details about you, such as address and next of kin
- Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
- Notes and reports about your health
- Your NHS Number
- Details about your treatment and care
- Results of investigations, such as laboratory tests, x-rays, etc.
- Relevant information from other health professionals, relatives or those who care for you
The information you provide is used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Why Do We Collect This Information?
To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may also be used for clinical audit to monitor the quality of the service provided. In addition your information will be used to identify whether you are at risk of a future unplanned hospital admission and/or require support to effectively manage a long term condition.
How do we maintain the confidentiality of your records?
We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security.
Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. Anyone who receives information from an NHS organisation has a legal duty to keep it confidential.
We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.
Sharing information with our partner organisations
We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:
- NHS Trusts
- Specialist Trusts
- Independent Contractors such as dentists, opticians, pharmacists
- Private Sector Providers
- Voluntary Sector Providers
- Ambulance Trusts
- Clinical Commissioning Groups
- Social Care Services
- Local Authorities
- Education Services
- Fire and Rescue Services
- Other ‘data processors’
Health Risk Screening
Grove House Practice is screening patients aged 18 and over already diagnosed with a long term conditions, such as diabetes, dementia, respiratory disease and heart disease. Health risk screening is now a commonly used practice within the NHS that entails accessing healthcare records electronically, and using the data to identify patients who may be at risk of future hospital admissions. The data is then used to identify how best to support patients to avoid an admission and to manage their condition more effectively.
The results of the screening will enable your GP to decide whether you would benefit from the assistance of a multi-disciplinary care team made up of other healthcare providers, social care professionals such as a district nurse or consultant physician and/or support from voluntary sector organisations. Your information will need to be shared with this team to assist your GP to identify the best care for you.
Do I need to do anything to give my permission?No. You do not need to do anything if you are happy to give your permission for health risk screening. However if details from your healthcare records need to be shared as part of a clinical care discussion within the multi-disciplinary care team, we will contact you to obtain your consent.
What if I do not want to give my permission?If you have any concerns or wish to opt out of health risk screening you should contact the Practice Business Manager. The Practice will ensure that your decision is recorded so your records will not be included in any screening process and/or multi-disciplinary care team discussion.
Access to Your Information
You have a right under the Data Protection Act 1998 to access/view what information the surgery holds about you, and to have it corrected should it be inaccurate. This is called a ‘subject access request’ and if we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
If you would like to make a ‘subject access request’ please contact the Business Manager in writing.
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Cookies may be sessional (deleted automatically after closing your web browser) or permanent (remain on the computer between visits).
Please be aware that restricting cookies may impact on the functionality of our website.
If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you agree to cookies being applied.
Although we will always treat the information you send us with the strictest confidence, we cannot guarantee the security of the World Wide Web. It is possible, though very unlikely, that someone other than ourselves could access and read information sent to us in this way. If you feel concerned about this, please use another form of contact, e.g. telephone or post.