Booking & Cancelling Appointments
Grove House has introduced a system called Patient Access to allow you to manage your GP appointments online. Patient Access not only allows you to book GP appointments at the practice, it also allows you to view and cancel existing GP appointments anywhere, any time.
This system should only be used to book routine / non-urgent appointments. For urgent appointments, please ring the practice. Currently, online access to appointments is only available for GP appointments. To book a Practice Nurse appointment, please see the other options listed here.
How to make an appointment
Most of our GP and Nurse appointments can be booked in advance. You can book a GP appointment up to 2 weeks in advance and a nurse appointment at least 4 weeks in advance.
If you have an urgent need to see a GP on the same day, we will always try and accommodate you but, on busy days, those patients with urgent medical needs take priority.
Making appointments by phone
Need to make an Appointment?
When you call to make an appointment, the Receptionist may need to ask you for a brief indication of the reason for your request so that she can signpost you to the quickest and best way of meeting your need.
This may be a telephone appointment rather than face-to-face – or perhaps she can pass a message on to the doctor for you – or sometimes, she can sort your issue out without you needing to speak to the GP.
- Be on time for your appointment (you may not be seen if you arrive 10 minutes or more after your appointment time)
- Try to use your consultation for just one problem (we allot an average of 10 mins per GP appointment) – OR – tell the doctor/nurse at the start of your appointment if you have more than one problem and they will help you prioritise and decide if another appointment needs to be made
- Phone before 11am if you require a home visit
Reception is available for telephone contact: 8.30am – 6.30pm Monday to Friday.
We are closed on Saturdays, Sundays and Bank Holidays.
Outside these hours we offer an emergency on call service. Click here for more information.
Who do I see?
There are a number of different types of clinical staff available at this practice – GPs, Practice Nurses and Health Care Assistants – and we appreciate it is not always clear who does what and when you need to see whom. We also have some community staff based in this building – Health Visitors, District Nurses and Midwives, for example.
Our Receptionists are trained to signpost you to the most appropriate appointment to meet your need and, in order to do this, they may need to ask you to give a brief indication of the nature of that need. For further details please click here.
Type of appointments
Most of our GP appointments can now be booked in advance so for routine issues, these are what will be offered. However, you do not always need to see the GP for advice. Each GP has a number of bookable telephone appointment slots each day. Some issues are more easily sorted over the telephone and the doctors urge you to consider booking a telephone appointment for issues such as:
- medication reviews
- blood test, ultrasound or X-ray results
- medication queries
- minor ailments such as sore throats, coughs and colds
- fit (sick) note continuation (if the GP has previously advised that they are happy to do this by phone)
Urgent (on-the-day) GP appointments are reserved for symptoms or conditions that are likely to worsen if you do not get treatment during that day and the GPs have given a check-list of relevant symptoms to the Receptionists for them to look out for. Obviously, if you feel you must be seen the same day, even if you do not have any of the conditions on the GP list, your request will be passed to the doctor on duty that day and he/she will triage your request and decide how best to meet your needs. All on-the-day requests for an appointment for a child aged 10 or less will be passed to the duty doctor.
Sometimes, if you have requested an urgent, on-the-day GP appointment, you may be asked to come to the surgery at a specific time and asked to wait until the next available GP can see you.
How many appointments are available and how long is each appointment?
Each doctor has around 30 appointments available on a full day. Most GP appointments are 10 minutes long but some of the urgent on-the-day appointments may be shorter, especially if demand is high.
Nurse appointments vary in length, depending on your health need. When booking a Practice Nurse appointment, please inform Reception if you are responding to a letter from the Practice, so that they can ensure you get sufficient time with the nurse.
Practice nurse appointments & clinics
The practice nurses specialise in looking after patients who have been diagnosed with long term conditions (e.g. diabetes, high blood pressure, asthma, COPD etc) and provide a range of associated services including anticoagulation clinics, blood pressure monitoring, weight management, spirometry and ECGs. They can also provide family planning and contraception services, cervical smears, smoking cessation advice, health checks, immunisations and travel vaccinations and can deal with many general health questions and minor ailments.
However, not all nurses are trained to be able to manage all conditions. Some of the specialised clinics (e.g. anticoagulation) are only available after discussion with the nurse or doctor.
How to cancel an appointment
Can’t Make an Appointment?
Please phone our dedicated cancellation line NOW.
If you wish to cancel an appointment and have signed up for our online services, you can click on the link shown above (at the end of “How to make an appointment”) and follow the instructions.
If you have not yet signed up for our online services, then please telephone us on 842577 as soon as you are aware the appointment is no longer needed as there may be another patient who may need to see a GP. This is a message service only where you can leave the details of the appointment you wish to cancel. If you need to rearrange your appointment, please call Reception on 566561. Click here for practice telephone numbers.
The practice currently loses over 100 appointment slots each week because patients did not attend and did not notify us. We are keen to reduce this. Watch out for regular updates on this figure on the waiting room plasma screen or click here to view the statistics in the performance and development section.