Booking & Cancelling Appointments

 

eConsult

e-consult is the fastest way to consult with your GP. Just complete the easy form and provide your GP with the details they need. Then your GP will get in contact with you within 24-48 hours.

Please Note: This service is only available, as are all other services, during Practice opening hours (8am – 6.30pm).

Click on the banner below to get started and choose the most appropriate link. Please select the option most appropriate for your condition. If your condition is not there, please select the closest to it.

Econsult - Consult with your GP

 


How to make an appointment

Most of our GP and Nurse appointments can be booked in advance. You can book a GP appointment up to 2 weeks in advance and a nurse appointment at least 4 weeks in advance.

If you have an urgent need to see a GP on the same day, we will always try and accommodate you but, on busy days, those patients with urgent medical needs take priority.

 

Making appointments by phone

Need to make an Appointment?

Please phone:

01928 566561

Under the current pandemic rules we have to triage ALL patient requests and we encourage patients not to attend the Practice. Help us to help you, by sending in an E-Consult request to the Practice. This is the quickest and most appropriate way to access your GP.

If you are unable to compete an E-Consultation form, then please call our Reception Team and they will take you through a set of questions similar to those from an E-Consultation form.

After you have made your request, it will be triaged by a Clinician, who may then contact you via telephone and if necessary, you will be invited in for a face to face consultation.

 


PLEASE NOTE

Please:

  1. Be on time for your appointment (you may not be seen if you arrive 10 minutes or more after your appointment time)
  2. Try to use your consultation for just one problem (we allot an average of 10 mins per GP appointment) – OR – tell the doctor/nurse at the start of your appointment if you have more than one problem and they will help you prioritise and decide if another appointment needs to be made
  3. Phone before 11am if you require a home visit
Opening Hours
Monday 8:00 am – 6:30 pm
Tuesday 8:00 am – 6:30 pm
Wednesday 7:00 am – 6:30 pm
Thursday 7:00 am – 8:00 pm
Friday 7:00 am – 6:30 pm
Saturday Closed
Sunday Closed

Reception is available for telephone contact: 8.30am – 6.30pm Monday to Friday.

We are closed on Saturdays, Sundays and Bank Holidays.

Outside these hours we offer an emergency on call service. Click here for more information.

 


Who do I consult with?

There are a number of different types of clinical staff available at this practice – GPs, Practice Nurses and Health Care Assistants – and we appreciate it is not always clear who does what and when you need to see whom. We also have some community staff based in this building – Health Visitors, District Nurses and Midwives, for example.

Our Receptionists are trained to signpost you to the most appropriate appointment to meet your need and, in order to do this, they may need to ask you to give a brief indication of the nature of that need. For further details please click here.

 


Practice nurse appointments & clinics

Blood Pressure Monitoring

The practice nurses specialise in looking after patients who have been diagnosed with long term conditions (e.g. diabetes, high blood pressure, asthma, COPD etc) and provide a range of associated services including anticoagulation clinics, blood pressure monitoring, weight management, spirometry and ECGs. They can also provide family planning and contraception services, cervical smears, smoking cessation advice, health checks, immunisations and travel vaccinations and can deal with many general health questions and minor ailments.

However, not all nurses are trained to be able to manage all conditions. Some of the specialised clinics (e.g. anticoagulation) are only available after discussion with the nurse or doctor.

 


How to cancel an appointment

Can’t Make an Appointment?

Please phone our dedicated cancellation line NOW.

01928 842577

If you wish to cancel an appointment and have signed up for our online services, you can click on the link shown above (at the end of “How to make an appointment”) and follow the instructions.

If you have not yet signed up for our online services, then please telephone us on 842577 as soon as you are aware the appointment is no longer needed as there may be another patient who may need to see a GP. This is a message service only where you can leave the details of the appointment you wish to cancel. If you need to rearrange your appointment, please call Reception on 566561. Click here for practice telephone numbers.

The new system with consulting through E-Consultation has drastically reduced our DNAs (did not attend appointments), therefore leaving more time for our patients to access their GP. This is one of the main benefits to using E-Consultations. Watch out for regular updates on this figure on the waiting room plasma screen or click here to view the statistics in the performance and development section.