Reminder of our services during the pandemic
Your surgery is open Mon-Fri (8am to 6:30pm) and is here for you. However, we need your help in understanding a new normal.
- If you have symptoms requiring urgent clinical attention during opening time please ring the surgery. At all other times ring NHS 111. The Care Navigator will advise you of the best service
- e-Consultations will provide your GP with key information and the practice will respond by 6.30pm the following day
- Due to COVID we are operating what is known as Digital first total triage. Your GP or nurse will review your problem and, depending on your needs, may:
- offer you advice via text
- offer you a telephone call
- offer you a video call
- invite you to see you in person (face to face)
- navigate you to other services
- Please only attend the surgery if we ask you to. It’s important that you arrive at the time we ask you to attend and don’t forget to wear a face covering or mask.
- If you need to order a repeat prescription please use the App on your smart phone and order online. This is safer than bringing a request to the practice.
The Government recommendation from 15th June 2020 is that all visitors and outpatients at GP Practices and Hospitals must wear face coverings at all times.
The recommendation of this standard operating procedures is that all members of the public are strongly urged that when attending Practice premises that they should be required to wear a face covering. Practices are not required to provide face coverings.
For advice on how to wear and make a face covering please click on this link: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering
New One-Way System In Place
PLEASE NOTE: We now have a One Way System in place within St Paul’s Health Centre, so, if you are invited by a GP to come into the Practice, a member of staff will guide you on which way to go and explain how to follow our arrow system.
Thank you for your co-operation.
Covid-19 Privacy Information
Face-to-Face Assessment Centres
Increased support announced for patients with COVID-19 symptoms and members of their household.
GP surgeries in Halton and Warrington are working with NHS 111 and local hospitals to provide more advice and treatment to patients with COVID-19 symptoms and members of their household who are self-isolating. The support, which includes telephone, video and face-to-face assessments, will be provided to help these patients with a range of health issues and concerns.
For more information:
Download the CCG Face To Face Assessment Centres guidance document.
Stay Home, Save Lives
In the NHS, we are facing the biggest challenge of our lifetime.
We are working really hard to still provide care to those who need it.
But we need your help to stop the spread of the virus.
Please follow Government advice and stay at home unless absolutely necessary.
If you have Coronavirus symptoms please follow the latest advice at www.nhs.uk/coronavirus.
If you have another health concern, please contact your GP surgery by calling them directly or completing an online form on their website or If it is an emergency, please call 999.
Help us to help you… Stay Home, Save Lives
Following NHS guidance, with effect from March 16 2020 and until further notice, we will only be offering telephone consultations.
During your consultation, you may be asked by the clinician to visit the surgery if this is deemed necessary.
Please do not visit the surgery unless you have been asked to attend.
Advice on repeat prescriptions
If you have a regular prescription, please help reduce pressure on local GP practices and community pharmacies by following the advice below. This will also help ensure there are enough medicines for everyone who needs them.
Please DO NOT go into your surgery to order a repeat prescription. Repeat prescriptions can be ordered online via your surgery website, Patient Access or through the NHS App. If you are not able to go online, please contact your surgery who will advise how you can order your medicines.
Please DO NOT request extra quantities of your medication or order your prescription before your usual due date. GPs will not authorise issue of extra medications.
Information about Rescue Packs
There has been some misinformation on social media about rescue packs.
We would like to highlight a recent social media post from Asthma UK:
“We’ve been made aware of some posts on social media, saying that if you have a respiratory/lung disease your GP will issue a rescue pack of steroids and antibiotics. This is recommended for some people with COPD to be used as part of a personalised plan. However for people with asthma, we do NOT recommend these as standard.”
“If someone’s asthma is bad enough to consider steroids it is essential they are assessed by a healthcare professional. Even at this busy time for the NHS, getting early support for any problems with your lungs is critical to keep you well and out of hospital.”
Please visit the Asthma UK website for further advice about coronavirus and your asthma.
Only patients who normally have a COPD rescue pack should order one.
Accessing Paracetamol to treat Coronavirus symptoms
Paracetamol can be used to treat the symptoms of Coronavirus which include a high temperature or a new, continuous cough.
However, if you think you have Coronavirus symptoms, DO NOT go into your local pharmacy or supermarket to purchase paracetamol. It is vital you follow NHS guidance and self-isolate.
You can include paracetamol in your online supermarket delivery, or you may need to ask someone else to purchase it on your behalf and drop it off at your home. You can also contact your local pharmacy by telephone who will be happy to advise.
Please do not contact your GP for a prescription.
Halton residents can use the ‘Care at the Chemist‘ scheme by asking to be treated under the scheme; if a patient does not pay for their prescriptions then they will not have to pay for any recommended treatment. Please be aware that the scheme is to be used to treat patients with active conditions or symptoms and cannot be used for patients to “stock up” their medicine cupboard.
If you have Coronavirus symptoms and require treatment under this scheme, please call your pharmacy. DO NOT go into the pharmacy.
Updated Information Regarding Sick Notes
If you have requested a Sick Note from your GP
As a result of the exceptional circumstances we find ourselves in at the present time, Mid-Mersey LMC, the Local Medical Committee covering Halton, St Helens, Knowsley and Warrington, has released updated information regarding the issuance of sick / fit notes.
Please read this letter Coronavirus Med3 Letter To Patients (PDF 85KB) for full details.
Online Isolation Notes
There is a new temporary system in place that will enable people, who are advised to self-isolate, to obtain an isolation note via NHS 111 online or the NHS website.
It is for employees who need evidence to cover a period of absence due to coronavirus and to avoid patients visiting their GP practice unnecessarily for a note.
Employees can self-certify for 7 days, but beyond that, if they have been advised to self-isolate or share a household with someone who is symptomatic …and self-isolating, they may be asked by their employer to provide evidence. The isolation note is evidence to be given to an employer.
Visit gov.uk for full details.
Read the NHS advice about staying home, including how long to isolate for.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
IMPORTANT: Only call 111 if you cannot get help online.