Welcome & Our Impact
Welcome to our Patient Participation Group! We’re a group of patients, just like you, working with the Grove House team to make the patient’s Voice Heard.
You can help influence local health services by being part of our Patient Participation Group (PPG) . It’s the perfect place to share ideas and concerns, focusing on patient needs. We also celebrate our practice’s great work!
Our group started in February 2006, and since then, we’ve made many improvements, such as:
- Easier appointment access
- Better phone system
- Streamlined prescription services
- Fewer wasted GP appointments(often called ‘DNAs’)
- Patient surveys
Join Our Group
Your Voice Matters: Join Our Patient Participation Group
We welcome new members to our Patient Group, as spaces arise, if the group has reached capacity, we will put your name onto a waiting list. We run the group at a ratio of 1 member to every 1000 patients. Patient’s views are essential for us to improve our services.
Being part of the PPG offers a unique chance to:
- Shape your healthcare: Share ideas to enhance care and services at Grove House.
- Help others: Make a difference in healthcare for your community.
- Guide our services: Ensure our care meets patient needs and priorities.
What our members say: “I joined the PPG to bring a patient voice to local decisions. Now I feel more connected, knowing I’m making a difference for the whole practice community.” — A current Patient Group member
Ready to Get Involved? If you’re interested in joining, please talk to our reception team or email us at: GrovePPG@gp-n81066.nhs.uk
Joining is simple:
1.Express Your Interest: Let us know you’re interested. We’ll ask for your name, contact details, and accessibility needs. Ask at reception or email us atpatient.comments@gp-n81066.nhs.uk
2. Formal Welcome: Sharon Williams will contact you to welcome you to the group, along with more information.
3.Attend a Meeting: Sharon will contact you with details of our next meeting. You can join in person or via Zoom. There’s no pressure to contribute right away – you’re welcome to listen and get a feel for the group first.
4.Start Making a Difference: Your voice will help shape the future of healthcare at Grove House.
Patient Feedback
Share Your Ideas or story
We want to hear from you, even if you can’t attend a meeting. Your ideas are valuable! You can share feedback:
- In person, using our comment box
- By emailing: GrovePPG@gp-n81066.nhs.uk
We regularly review your comments and feedback from the Friends and Family Test. To protect your privacy, we don’t publish individual responses but do share:
- Main topics from patient feedback.
- Actions we’ve taken based on your input.
- Positive stories that highlight excellent care.
Have you seen positive changes at Grove House or improvements from the PPG? We’d love to hear your story! Your feedback inspires us and shows the real impact of patient involvement.
Contacting the PPG
You can contact the Patient Group by email or letter :
email us at: GrovePPG@gp-n81066.nhs.uk
or write to The Patient Group, Grove House Practice, St Paul’s Health Centre, High Street, Runcorn, Cheshire, WA7 1AB
PPG FAQs
Thinking about joining the Patient Participation Group (PPG) or want to know more? Here are common questions about getting involved.
Patient Participation Group Leaflet
Frequently Asked Questions
Q: What is the time commitment for joining the PPG? A: We hold monthly meetings, usually lasting about an hour. You can participate as much or as little as you want, as long as you share your ideas.
Q: Do I need special skills or experience to join? A: Not at all! Just be a registered patient at Grove House and be willing to share your experiences and ideas. Your view as a patient is your greatest contribution.
Q: What topics does the PPG discuss? A: We discuss many topics about practice services, patient experience, and healthcare improvement. This included appointment systems, communication, facilities, new services, patient feedback, NHS App and community health projects. Each month brings new topics, and you can suggest your own.
Q: How is patient privacy protected in the PPG? A: All talks focus on improving services, not individual cases.
Q: What if I can’t attend meetings but still want to contribute? A: Your input is valuable! You can send us ideas or questions by using the comment box at the practice or by emailing: GrovePPG@gp-n81066.nhs.uk
Everyone Is Welcome
We are committed to being inclusive and accessible. If you have additional needs, we will do our best to support you, including but not limited to.
- BSL (British Sign Language) interpretation
- Translation or communication support for English as an additional language (EAL)
- Neurodiversity friendly materials
Let us know your needs when you express interest in joining. We can support you to be fully involved with the group
Policies
Patient Participation Group (PPG) Policy
PPG confidentiality and declaration agreement
Grove House Partnership Code of Conduct
Meeting Minutes
You can download copies of PPG meeting minutes here.